That evening when I take the blue back to Sherwin Williams, without opening the can to see what I've explained, they take the can in back, "shake/mix" it and bring it back to me. I try explaining that the paint is useless to me now. I needed it right the first time, when I'm in the middle of a project.
I'll not do business here again. Not when I have too many other options where I'll know the business will stand behind the product.
Long story short, they refuse to give me either a credit or a refund for the paint and even threaten to call the cops when I'm adamant that I speak with a manager or receive the refund.
Congratulations SW, you kept the sale on that one can of paint but how many more did you loose?
My wife recently purchased 3 cans of paint here; gallon of blue, gallon of tan and a quart of orange. Half-way through the project and I'm finished with the tan, I open the can of blue and its just like water. Completely separated. I double-check the orange and that is fine. We go to our local hardware supply and purchase some more paint so that I can finish the project.
Sherwin Williams Paint Store is a US Painter based in Belfast, Maine. Sherwin Williams Paint Store is located at 15A Starrett Dr, Belfast, ME 04915, USA.
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