Friendly and helpful
The staff is very helpful and have wonderful personalitis I've had issues with my phone and they quickly resolved the problems .Kathy and her team are there to help ,the best they can Thanks for your quick and easy help
I bought two cellular phones,(LG X Power), that were supposed to be made with "unbreakable glass" or "gorilla glass". I was given a phone case for the first phone which fit great. I returned to the store to get a case for the second phone and the customer representative gave me the wrong case, (it didn't have the rubber break resistance on the front layer of the phone). Within the first few days of using my phone it was raining and I dropped my phone on the ground at Hannaford in Belfast and the entire screen shaddered. I returned to the U.S. Cellular store and tried to get a replacement phone and the customer representative explained to me that it did have the wrong case on it (which was an error on the customer representatives part) and although it was not supposed to be able to shadder the way it did, they needed me to make an insurance claim to get a new phone which was more expensive than I had originally paid for when I bought the two phones! I was absolutely blown away by the fact that the company was unwilling to take any of the fault in the phone breaking and that they actually expected me to buy a new phone which was more expensive than the original one that I had only bought the few days prior. I ended my business with them and went directly back to Straight Talk.
U S Cellular Authorized Agent Airwaves is a US Store based in Belfast, Maine. U S Cellular Authorized Agent Airwaves is located at 15 Starrett Dr, Belfast, ME 04915, USA.
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